Stronger Properties, Stronger Communities: The CHOC Partnership
(Fairfield, CA) - A successful multifamily housing community needs more than well-managed buildings—it needs residents who can thrive in them. At Community Housing Opportunities Corporation (CHOC), CHOC Property Management Inc. and CHOC Community Impact bring those priorities together, pairing strong operations with resident-centered support. In three short videos, Stephanie Browning, Vice President of CHOC Property Management Inc., and Terri Smyth Canillo, Vice President of CHOC Community Impact, explore how this partnership supports housing stability, helps new communities get off to a strong start, and creates value for multifamily housing owners and real estate developers in California.
Video 1: How Community Impact Strengthens Property Management
Strong operations and resident stability go hand in hand. In this first video, Stephanie and Terri discuss how property management establishes lease expectations while Community Impact helps residents access the support they need to meet them. Their shared approach looks beyond a lease requirement to the circumstances that may put someone’s housing at risk. For owners and developers, the conversation highlights why resident services are a valuable partner to operations: both teams are working toward a stable community where clear expectations are supported by meaningful help.
Video 2: Working Together to Support Lease-Up and New Communities
Lease-up is more than filling apartments—it is the beginning of a community. In the second video, Terri and Stephanie explain how their teams work together from day one to build resident connections, introduce community policies in a welcoming way, and learn what services residents need. Terri emphasizes engagement and support during the first year or two of stabilization, while Stephanie underscores the importance of starting with consistent expectations. For developers opening a new property and owners navigating lease-up, this coordinated approach connects the operational start of a community with the relationships that help sustain it.
Video 3: Why the Partnership Matters to Owners
For multifamily housing owners, protecting the property and supporting the people who live there are connected priorities. In this third video, Stephanie and Terri discuss the value of having property management and resident services working side by side under the CHOC umbrella. Stephanie highlights daily collaboration, shared investment in each other’s success, and coordinated communication with clients; Terri emphasizes the operational team’s responsibility to protect the asset alongside resident support. Together, they describe a partnership that brings complementary expertise to the same community—giving owners a more connected approach to property operations and resident stability.
Across these conversations, one message stands out: strong communities grow when property operations and resident support work together. For California multifamily housing owners and real estate developers, partnering with CHOC Property Management Inc. and CHOC Community Impact brings operational expertise, responsive resident services, and coordinated communication to the work of protecting properties and supporting long-term community stability. With a presence in Northern California’s Tri-County area—Solano, Yolo, and Sacramento counties—and in Riverside County in Southern California, CHOC is seeking partnerships statewide. Whether you are preparing for lease-up or strengthening an existing community, connect with CHOC Property Management and CHOC Community Impact to explore a partnership built around your property and the people who call it home.
Founded in 1984, Community Housing Opportunities Corporation (CHOC) is a non-profit affordable housing developer, energy, services and property management provider headquartered in Fairfield, CA; we create and manage equitable communities for individuals, families, seniors, and those with special needs. CHOC believes that economically integrated affordable housing is key to self-sufficiency and achievable with enriching, supportive programs that instill pride in residents, stabilize families, and improve local economies. Visit CHOCHousing.org. Sign up for our monthly newsletter, The Circle.